About Us

• Establishment and Expertise:
  • Founded in 2006.
  • Decades of experience in management consulting.
  • Headquartered in Orlando, Florida, with a presence in Charlotte, NC.

  
  

• Mission and Approach:
  • Focus on balancing current and future customer needs with strategic business objectives.
  • Creating insight-driven experiences powered by data and analytics to tailor interactions, anticipate needs, and deliver personalized, meaningful customer journeys. 
  • Specialize in operationalizing strategy and anchoring work around customer and employee journeys.

  
  

• Team and Skills:
  • Diverse industry experience.
  • Passionate with high learning agility in complex environments.
  • Utilizes ethnographic research and data insights for effective results.
  • Team comprised of creative, motivated, and ethical professionals.

  
  

• Client-Centric Approach:
  • Emphasizes personalized service tailored to address clients' business objectives.
  • "Whatever it takes to get the job done" attitude.
  • Commitment to exceeding expectations and building enduring relationships.

  
  

• Capabilities:
  • Expertise in reimagining connected-channel experiences.
  • Utilizes human-centric design, agile methodologies, and cutting-edge capabilities.
  • Focus on digital transformation and best practices in change management.

  
  

• Technology and Innovation:
  • Proven understanding of technology's role in delivering innovative customer and employee experiences.
  • Strong problem-solving skills and ability to conceptualize and generate new ideas.
  • Emphasis on continuous improvement and simplifying organizational processes.

  
  

• Strategic Planning and Execution:
  • Assists in balancing planning, prioritization, and governance.
  • Implements key capabilities across platforms with a focus on capacity planning and dependency management.

  
  

• Data-Driven Approach:
  • Underpins design with a strong data orientation.
  • Emphasizes value measurement and enables continuous improvement.

  
  

• Accountability and Excellence:
  • Commitment to high ethical standards, integrity, and excellence.
  • Accountability is fundamental to success.

  
  

• Client Relationships:
  • Goal is to exceed expectations and promote enduring relationships with clients, business partners, and associates.

  
  

In summary, Delta Consulting Associates, Inc. is a people-focused consulting firm with a holistic approach to strategy, technology, and customer/employee experiences. The team's commitment to excellence, innovation, and ethical standards sets the foundation for building long-lasting relationships with clients and achieving successful outcomes.